12th September, 2019 and
13th September, 2019
9:00 a.m. to 5:00 p.m.
Eligible to Attend:
Health Care Assistants
This 2 day course aims to increase health care assistants’ awareness of their communication skills and to explore strategies to enhance their ability to elicit and respond to patients’ concerns and deal more effectively with difficult communication situations.
Communication is important in all health care settings, but is critical for patients with advanced life-threatening illness. Health care assistants often lack the communication skills or confidence required to work with this patient group in situations that can involve dealing with challenging emotions and difficult questions.
Use of actors as simulated patients, structured feedback and small group discussion facilitates health care assistants to develop competence and confidence in a safe, comfortable and non-threatening environment. These approaches are central to this course, based on the Wilkinson Model of Communication Skills training from the UK.
Accreditation / CPD:
A certificate of attendance will be awarded.